Shipping & Packaging | Elyese Marble Sink — Free Worldwide Shipping

Worldwide Delivery

Shipping & Packaging

Every sink we ship has been hand-carved, photographed, and approved by you before it leaves our studio. We take the same level of care with packaging as we do with carving — because a piece this rare deserves to arrive in perfect condition.

Timeline

Order Placed

Our team contacts you within 24 hours to confirm your dimensions and begin preparing technical drawings.

Drawing Approval — Day 1–2

We send technical drawings for your review. Production begins only after you confirm.

Hand Carving — 7–10 Business Days

Your sink is carved, finished, and inspected. We share a progress photo during the process.

Final Approval

We photograph the completed piece and send you the images. Shipment proceeds after your confirmation.

Delivery — 2–5 Business Days

Your sink ships in a certified wooden crate, fully insured, via FedEx, DHL, or UPS.

Packaging

Each sink is packed in a professionally engineered certified wooden crate designed for international freight and forklift handling. The crate is built specifically for the dimensions of your piece.

Certified wooden crate — custom-built per order
High-density foam interior protection
Multi-layer bubble and stretch wrap
Corner and edge reinforcement
Full insurance coverage on every shipment
Fragile and orientation labels on all sides

Carriers

FedEx

International Priority
2–5 business days

DHL

Express Worldwide
2–5 business days

UPS

Worldwide Expedited
2–5 business days

Carrier is selected based on destination country and best available rate. Tracking number is provided as soon as the shipment is booked.

Duties & Taxes

Import duties and taxes are fully covered on all orders. The price you see is the price you pay — no surprises at delivery, no additional charges from customs.

Damaged Delivery

Before signing for delivery, inspect the crate carefully. If there is any visible damage to the crate or packaging, photograph everything and record a video while opening it. This documentation is required for insurance coverage.

Contact us immediately at our support email with your photos and order number. We will resolve the issue without delay — repair, replacement, or full refund.