Refund policy
RETURN & REFUND POLICY
Elyese Marble Sink
CUSTOM-MADE PRODUCTS
Every sink we make is hand-carved to your exact
specifications — custom dimensions, finish, and
faucet configuration. Because of this, we do not
accept returns once production has begun.
Production begins only after you approve our
technical drawings. This approval confirms your
specifications and authorizes us to begin carving.
ORDER CANCELLATION
Orders may be cancelled within 24 hours of
purchase for a full refund. After 24 hours,
production preparation begins and cancellations
cannot be accepted.
To cancel your order, contact us immediately at:
info@marblebathroomsink.com
DAMAGED OR DEFECTIVE ITEMS
We take extraordinary care with packaging —
every sink ships in a certified wooden crate
with full insurance coverage.
If your order arrives damaged:
- Inspect the crate before signing for delivery
- Photograph the outer packaging immediately
- Record a video while opening the crate
- Contact us within 48 hours at
info@marblebathroomsink.com
We will arrange repair, replacement. Documentation (photos
and video) is required to process the claim.
WRONG ITEM RECEIVED
If you receive an item that does not match your
approved technical drawings, contact us within
48 hours. We will resolve the issue at no cost
to you — remake, correction.
NON-RETURNABLE ITEMS
The following cannot be returned:
- Custom-made sinks where production has begun
- Items that have been installed
- Items damaged through improper care or
use of acidic cleaning products
To exercise this right, contact us at:
info@marblebathroomsink.com
REFUNDS
Once a refund is approved, it will be processed
to your original payment method within 10 business
days. Processing time may vary depending on your
bank or card provider.
If more than 15 business days have passed since
your refund was approved, contact us at:
info@marblebathroomsink.com
CONTACT
For all return and refund inquiries:
info@elyesemarblesink.com
We respond within 24 hours, 7 days a week.